Frequently Asked Questions
Everything you need to know about shopping with MONC XIII.
What is the lead time for furniture and large home decor items?
Most in-stock items ship within 3-5 business days. For custom furniture or pieces from our international ateliers, lead times typically range from 8 to 16 weeks depending on the artisan's schedule.
Do you offer White Glove Delivery for fragile items?
Yes, we highly recommend our White Glove Delivery service for large furniture, mirrors, and delicate lighting. This includes inside delivery, room placement, assembly, and removal of all packaging materials.
What is your return policy for curated home goods?
We accept returns on most non-furniture items within 14 days of delivery, provided they are in original condition. Please note that custom orders, floor models, and vintage pieces are considered final sale.
Are your vintage pieces authenticated?
Every vintage item at MONC XIII is personally curated and vetted for authenticity. We provide detailed information regarding the provenance, designer, and era of each unique piece.
Do you offer trade discounts for interior designers?
We welcome partnerships with design professionals. Qualified members of our Trade Program receive exclusive pricing, personalized sourcing assistance, and early access to new collections.
How do I care for my high-end textiles and materials?
Each product page includes specific care instructions. Generally, we recommend professional cleaning for our fine linens and mohairs, and using pH-neutral cleaners for our artisanal wooden furniture.